Temporarily out of stock / Backordered items

If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available with no additional shipping charges via the originally selected ship method. The actual delivery date of your order depends on the shipping method selected.

If your order contains item(s) that are in-stock and item(s) that are backordered, the in-stock item(s) will be shipped immediately and the backordered item(s) will be shipped as soon as they are available. There are no additional shipping charges for the shipment of backordered item(s).

Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at 1-800-ORIGINS and we will be happy to assist you.

Please note: Items that are not in-stock at the time of purchase are not eligible for promotional offers. Only in-stock items are eligible to be counted towards purchases associated with promotional offers.

Q: What should I expect if I purchase a “Pre-Order” item?
A: Pre-Order is the ability to reserve a product prior to prior to the date on which it becomes available for immediate purchase on www.origins.ca. When you purchase a Pre-Order item, we will provide an estimated ship date for that item during the checkout process and in your order confirmation email. If you have an account, this date is also visible in the Order History section. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs. If multiple shipments occur, you will not be charged additional shipping, and any samples or promotional items ordered will be included in your first shipment. If we are unable to ship your product by the estimated ship date, we will provide you with notice and you will have an option to cancel.

Q: When will I be charged for a Pre-Order purchase?
A: Origins Online Canada does not charge your credit or debit card until your item(s) has shipped. However, prior to shipment, your debit or credit card statement may show an “authorization hold,” which may look similar to a deduction from your account. These funds have not been deducted but are instead being reserved within your account to ensure that your order can be processed. The authorization hold will typically last from three to seven days, depending on the policy of your bank or card issuer.

Q: How can I cancel or edit a Pre-Order purchase?
A: You can check the status of your pre-ordered items online at www.origins.ca if you have an account, or by contacting Origins Online Canada Customer Care. If you need further assistance or wish to cancel or make a change to your pre-order before it ships, please contact Customer Care at 1.800.674.4467 or by email at OriginsOnlineService@Origins.com.

Please note that any modifications to your order, including changes to your shipping address or payment method, must be made by cancelling your original order and placing a new order with the updated information and is subject to inventory availability at the time of the new order.

We regret that we must limit orders to no more than six (6) units of any item with a maximum purchase of CA $5000 per customer.

For corporate gift purchases and services that exceed our maximum purchase policy, please call 1-800-ORIGINS.

Simply enter your Offer Code during checkout on the BILLING page. Offer codes are case sensitive and should be entered exactly as they appear. When an Offer Code is accepted, the offer will be reflected on the “Order Review” page.

Note: Only one (1) Offer Code may be used per order. When shipping to multiple addresses, promotions are applied accordingly. Promotional offers and discounts may not be applied to the purchase of Origins Gift Cards or eGift Cards. Please see promotion details for more information.

Giving Origins gifts is easy, here’s how to use our complimentary Gift Services.

1. Gift wrap all items together with one gift message card: Place items in the cart. In the Gift Services section during checkout, choose “Please gift wrap this entire order and include a gift message.” Type your message in the box that appears.

2. Gift wrap each item individually and receive blank gift message cards: Place items in the cart. In the Gift Services section during checkout, choose “Gift wrap each item individually.” We will provide a blank message card for each item.

Accepted payment methods:
American Express
Discover
MasterCard
Visa
Origins Gift Cards with a PIN Code

We’re sorry, we do not accept:
CODs
Layaway plan
Personal Checks
Money Orders
Credit cards with billing addresses outside Canada.

Important information:
*For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

If you wish to return or exchange an item purchased through Origins Online Canada, please follow the steps below. Please note that Origins Gift Cards, eGift Cards and products received as part of the Gift of the Month Club subscription series may not be returned or exchanged.

1. Please fill out the Return Merchandise/Exchange section on the back of the invoice (enclosed in your original order) and place it inside the return package.

If you are making an exchange and the total cost is more than the amount of your return, please include your payment information.

If you are returning or exchanging a gift, please check the box marked “Gift Return” on the back of the invoice and include your contact number. We will contact you to provide return/exchange options to ensure your gift return is discreetly processed.

2. Affix the return label, provided on the bottom of the invoice, to the outside of the return package. If the label is not available, all returns should be addressed to:

Origins.ca
Returns Department
6100 Freemont Blvd.
Mississauga, ON
Canada L5R3V7

3. For your protection and to ensure prompt delivery, we recommend that you send your return via insured Parcel Post. We’re sorry, return shipping fees are not refundable.

Your return package will be processed promptly upon arrival. An email will be sent to confirm the receipt and processing of your return or exchange request. Exchange orders are shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received.

Please note: Only products purchased at Origins Online Canada may be returned for refund or exchange.

If you have questions about returns or exchanges, please contact us by phone at 1-800-ORIGINS or use our Contact Us form.

Exchange Transactions*

When an exchange is requested it is completed in two steps:

1. A credit is issued for the item(s) returned
2. A new order is processed for the item(s) requested in exchange

Two transactions will be posted to your account; a credit for the returned item(s) and a charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously in our systems, it can take up to 7 business days for the credit to post to your account, depending upon the issuing bank’s processing times for credits.

*If the payment method used for your purchase was PayPal and you would like to make an exchange, please contact us at 1-800-ORIGINS for assistance.

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at 1-800-674-4467.

Enjoy our replenishment service on your favorite products! Items eligible for this service will appear in your Shopping Cart with a Replenishment Service pulldown menu that lets you select your desired shipping interval. At this time all products are not eligible for replenishment.

To activate the automated replenishment service, simply select the time interval for future shipments from the pulldown menu next to the item(s). These products will be automatically shipped to you at the intervals you select. There's no minimum number of products you must order, and you can cancel at any time prior to shipment. And as an additional benefit, you’ll enjoy FREE Standard Shipping with every Origins.ca replenishment order.

When your replenishment order is ready to be processed, we will send a reminder to the email address under which you registered. Within a few days after your confirmation, your order will be shipped to your default shipping address and charged to your default credit card. You will receive a second email confirming the shipment of the order and that your credit card has been billed.

After your first shipment, replenishment orders can be canceled and intervals may be changed at any time except once an order has been processed for shipment. To cancel or change your replenishment order, simply click on View/Edit My Replenishment Items in the My Account section of Origins.ca. Please note: Intervals must be set for more than 2 business days from the current date.