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                                        Popular Product Searches

                                        • Gifts
                                        • Youthtopia
                                        • Ginger
                                        • Night Cream
                                        • Eye Cream

                                        Popular Customer Service Questions

                                        • Where is my order?
                                        • Purchase History
                                        • Returns & Exchanges
                                        • Shipping Information
                                        • FAQs

                                        Not found
                                        • Call us 1.800.674.4467
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                                        Start the Quiz

                                        View All Skincare

                                          New Products

                                            By Category

                                            Moisturizers

                                            Cleansers & Exfoliators

                                            Eye & Lip Care

                                            Serums

                                            Treatment Lotion & Toner

                                            Masks

                                            Skincare Sets

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                                              Youthtopia™

                                              Plantscription™

                                              GinZing™

                                              Mega-Mushroom™

                                              A Perfect World™

                                              Clear Improvement™

                                                By Concern

                                                Fine Lines & Wrinkles

                                                Acne & Oil Control

                                                Even Tone & Dullness

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                                                                          Please note holiday hours may vary.

                                                                          Order Status

                                                                          Where is My Order?

                                                                          Where is My Order?

                                                                          Check the status of your most recent orders by visiting Track My Order page if you have your order number, or visiting the Order History page.

                                                                          • • If you have your order number ready, go to Track My Order page, input the number in the field and click "Track My Order" button. You'll be provided with the order status and shipping information if your package has shipped.
                                                                          • • If you do not have your order number, check our Order History page by signing in to your account and you'll be directed to your Account page. On the menu to the left, click "Order History" to check detailed information about your current and past orders.

                                                                          After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order. Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

                                                                          If you do not have an Origins Online account, please contact our Customer Service team via live chat.

                                                                          Order Processing

                                                                          Order Processing

                                                                          Most orders are processed within 24 hours of receipt. (Processing time does not include weekend days or major holidays.) Orders placed on Saturday and Sunday will be processed on the following Monday. Orders with Priority shipping (Overnight or 2nd Day Shipping) will be processed and shipped the same day if received by 2:00 PM ET.

                                                                          Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).

                                                                          We’re sorry Origins.ca only accepts orders being shipped to destinations within Canada.

                                                                          Order Cancellations

                                                                          Order Cancellations

                                                                          NEED TO CANCEL YOUR ORDER?
                                                                          If your order was placed less than 60 minutes ago and you would like to cancel, please log into your account and select the order you would like to cancel or you can cancel via the link in your order confirmation email. If the cancellation is successful, you will receive a confirmation email.

                                                                          If you would like to change any part of your order, the most efficient way to resolve this would be to cancel your order and then place a new order with your preferred payment method/products/shipping address.


                                                                          WHY DID MY ORDER CANCEL?
                                                                          Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

                                                                          • • Item(s) no longer available.
                                                                          • • Difficulty in processing payment information.
                                                                          • • Cannot ship to address provided.
                                                                          • • A duplicate order was placed.
                                                                          • • Cancelled due to a customer request.

                                                                          If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Origins Online Customer Service at 1.800.674.4467 or via email.

                                                                          Review My Order History

                                                                          Review My Order History

                                                                          If you have an Origins Online Canada account, you may check the status of your most recent orders by visiting your Order Status page. This is the easiest and fastest way to get the most current information regarding your Origins Online Canada orders.

                                                                          Click on an Order Number on the Order Status page to view the Order Details, including Billing and Shipping information.

                                                                          To track your order, click on the tracking number on either the Order Status page or the Order Details page to view the delivery status of your order. Please note: some carriers may not post tracking information online for up to 24 hours after the order is shipped.

                                                                          Re-order From My Past Purchases

                                                                          Re-order From My Past Purchases

                                                                          For easy purchase of your favorite products, you can re-order from past purchases by clicking here.

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