Order Status
Where is My Order?
Check the status of your most recent orders by visiting Track My Order page if you have your order number, or visiting the Order History page.
- • If you have your order number ready, go to Track My Order page, input the number in the field and click "Track My Order" button. You'll be provided with the order status and shipping information if your package has shipped.
- • If you do not have your order number, check our Order History page by signing in to your account and you'll be directed to your Account page. On the menu to the left, click "Order History" to check detailed information about your current and past orders.
After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order. Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
If you do not have an Origins Online account, please contact our Customer Service team via live chat.
Lost or Missing Orders
If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:
- 1. Check with neighbors and family members
- 2. Look around the delivery location
- 3. Check for notice of attempted delivery
- 4. Contact the carrier directly who can assist further
Note: Origins Online Canada monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Origins Online Canada reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
Order Processing
Most orders are processed within 24 hours of receipt. (Processing time does not include weekend days or major holidays.) Orders placed on Saturday and Sunday will be processed on the following Monday. Orders with Priority shipping (Overnight or 2nd Day Shipping) will be processed and shipped the same day if received by 2:00 PM ET.
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
We’re sorry Origins.ca only accepts orders being shipped to destinations within Canada.
Order Cancellations
NEED TO CANCEL YOUR ORDER?
If your order was placed less than 60 minutes ago and you would like to cancel, please log into your account and select the order you would like to cancel or you can cancel via the link in your order confirmation email. If the cancellation is successful, you will receive a confirmation email.
If you would like to change any part of your order, the most efficient way to resolve this would be to cancel your order and then place a new order with your preferred payment method/products/shipping address.
WHY DID MY ORDER CANCEL?
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- • Item(s) no longer available.
- • Difficulty in processing payment information.
- • Cannot ship to address provided.
- • A duplicate order was placed.
- • Cancelled due to a customer request.
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Origins Online Customer Service at 1.800.674.4467 or via email.
Review My Order History
If you have an Origins Online Canada account, you may check the status of your most recent orders by visiting your Order Status page. This is the easiest and fastest way to get the most current information regarding your Origins Online Canada orders.
Click on an Order Number on the Order Status page to view the Order Details, including Billing and Shipping information.
To track your order, click on the tracking number on either the Order Status page or the Order Details page to view the delivery status of your order. Please note: some carriers may not post tracking information online for up to 24 hours after the order is shipped.
Re-order From My Past Purchases
For easy purchase of your favorite products, you can re-order from past purchases by clicking here.